Marilyn from Cumnock Bowling Club first got in touch with us around April last year.
Ironically an old machine that we had sold off as spare parts had been resurrected and installed into the bowling club, someone got it going but in their hast to have it installed they didn't remove our branding! With no returned phone calls from the other supplier Marylin resorted to contacting us by Googling our name to find a contact phone number. We answered that call, first time! And yes that was over the weekend to boot.
The machine had been playing up and Marilyn finally had enough. We agreed to supply an ATM for the bowls club we had arranged to ship it directly to Cumnock, but of course there are always challenges with freight companies and this was no exception. The ATM had made it as far as the depot in Orange and wasn't scheduled to leave until the following Monday not good enough for CBC, they needed it for the weekend! Someone who knew someone had a truck and they we and picked it up at the depot and it was installed and operating the same day (I do love the "she'll be right" attitude of Australians!).
Long story short, the ATM has been in site and operating since June last year.
We supplied this ATM under a "free placement" option as we had equipment available to do so. A free placement option means we keep the first 200 or so transactions to cover the equipment investment, maintenance, incidentals (receipt paper rolls) and any costs involved in upgrading the machine should that be required by law at some stage down the track.
The first full month back in July saw CBC do 297 transactions, this has increased to close to 500 transactions.
Not only are CBC providing a valuable service to their community (as they are the only ATM in town) they are now have a revenue stream of around $350 a month AND they have reduced the amount of fees they were incurring with their EFTPOS.