Disputes

There will be the odd occasion where the ATM doesn't give out the correct money or any money at all. This can happen for a number of reasons but rest assured, we will process your dispute as quickly as possible. Email us at info@atm2go.com.au with your details and we'll investigate your dispute and get back to you as soon as we can. Alternatively, you can lodge a dispute with your card's issuing bank and it will be passed onto us.

Please ensure your dispute request includes the following information:

Name
Location of ATM
Amount Requested
Amount Dispensed
Copy of Receipt as an attachment

If you are unable to provide us with a receipt please lodge your dispute with your card issuing bank directly.

What our clients say...

The email post event with feedback and information regarding number of transactions and cash dispensed was really helpful in deciding to hire ATM2Go again.

Catherine WilliamsDirector of Development | Faith Lutheran College, Redlands

I would happily recommend ATM2GO. Moocooboola Festival is a community event organised by Hunter's Hill Council and attracts up to 20,000 visitors throughout the day. I thought the customer service was amazing and the whole team at ATM2GO were a pleasure to deal with!

Esther BarraFestival Co-ordinator | Hunters Hill Council

ATM2Go have been providing ATM's for all of our events nationally for a few years now. They are a huge support, very efficient and highly reliable, and I would happily recommend the guys to any event manager.

Trudi BorinOperations Manager | Event Management International - Dog Lovers Show

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Disputes

What our clients say...

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