Disputes

There will be the odd occasion where the ATM doesn't give out the correct money or any money at all. This can happen for a number of reasons but rest assured, we will process your dispute as quickly as possible. Email us your details and we'll investigate your dispute and get back to you as soon as we can. Alternatively, you can lodge a dispute with your card's issuing bank and it will be passed onto us.

Please ensure your dispute request includes the following information:

  • Name:
  • Location of ATM:
  • Amount Requested:
  • Amount Dispensed:
  • Copy of Receipt as an attachment:

If you are unable to provide us with a receipt please lodge your dispute with your card issuing bank directly.

 

What our clients say...

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Just wanted to let you know that Nathan and Emily have installed the ATM2GO unit at the Livingstone Reserve.  Mostly I wanted to say thank you to ATM2GO for the professional service and how wonderful Nathan and Emily have been in helping us get our machine installed and running.  They both are a credit to your business.

And still at this point, ATM2GO have been the only business from three to have got in contact with me.  Well done on your customer service and keep it up.  Your business has been getting our praise to everyone.

Lynda Winter Treasurer | Livingstone Recreation Reserve
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'Big thanks to Barry and the team at ATM2GO for the hassle-free and friendly service. We look forward to working with you again in the near future'.

Brad King Senior Events Manager | IMG Australia
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Thanks Antoinette and Michael we appreciated your professional approach as always, you are a pleasure to work with. 
Jenny Paratz Organiser | Brookfield Show
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