Disputes

There will be the odd occasion where the ATM doesn't give out the correct money or any money at all. This can happen for a number of reasons but rest assured, we will process your dispute as quickly as possible. Email us your details and we'll investigate your dispute and get back to you as soon as we can. Alternatively, you can lodge a dispute with your card's issuing bank and it will be passed onto us.

Please ensure your dispute request includes the following information:

  • Name:
  • Location of ATM:
  • Amount Requested:
  • Amount Dispensed:
  • Copy of Receipt as an attachment:

If you are unable to provide us with a receipt please lodge your dispute with your card issuing bank directly.

 

What our clients say...

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Brad King
Big thanks to Barry and the team at ATM2GO for the hassle-free and friendly service. We look forward to working with you again in the near future.

Brad King Senior Events Manager | IMG Australia
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Jenny Paratz
Thanks Antoinette and Michael from ATM2GO. We appreciated your professional approach as always, you are a pleasure to work with. 
Jenny Paratz Organiser | Brookfield Show
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Kate Lovett
It was a great day that I think I've only just recovered from!! Thank you for looking after us at relatively short notice and coming back to refill the machine twice!
Kate Lovett Clifton Hill Primary School Fair Coordinator
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