Unanswered calls, inexperienced help desk staff, unacceptable down time; these are the frustrations we hear from merchants who have a retail ATM with one of the big multi-national suppliers. To eliminate frustration and to speed up the process of getting your ATM up and running we don't have a "help desk" we have a "tech desk". The person who answers your call is a qualified technician and chances are, one of the people who staged and tested your machine in the first place.
In the case of our event ATMs, the people that deliver and manage the ATM at your event are one of our experienced franchisees. All of our franchisees have a vested interest in ensuring that the ATMs at your event are a great success. They'll work with you to give you guidance on the best location for the ATM at your event to make sure your patrons see the ATM and don't leave your event with the excuse that they are going to find cash.
All of our branding includes details of our website and 1300 number which assures patrons that they are dealing with a reputable company and allows them in get in touch with us on the spot should they have any issues with the ATM.
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