Disputes

There's the odd occasion where the ATM doesn't give out the correct money or any money at all. This can happen for a number of reasons but rest assured we will process your dispute as quickly as possible. Email us your details and we'll investigate your dispute and get back to you as soon as we can. Alternatively you can lodge a dispute with your cards issuing bank and it will be passed onto us.

Please ensure your dispute request includes the following information:

  • Name:
  • Location of ATM:
  • Amount Requested:
  • Amount Dispensed:
  • Copy of Receipt as an attachment:

If you are unable to provide us with a receipt please lodge your dispute with your card issuing bank directly.

 

What our clients say

Thanks very much - everything about dealing with ATM2GO was nice and easy - loved it! Also too, can definitely see the benefits of having you there...

Stacey Martin
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